Sales & Refunds

SayaraHub operates strictly as an advertising and scheduling portal connecting vehicle owners with independent auto workshops, towing services, and spare parts sellers. Therefore, the payment dynamics vary depending on the transaction type:

• No Direct Transactions: SayaraHub does not sell, ship, or warranty any physical spare parts or garage repairs directly.
• Direct Contract: When you book a repair service or buy a spare part listed on our platform, the commercial contract is formed solely between you and the respective third-party provider.

For services scheduled or discovered via the SayaraHub platform (e.g., oil changes, brake repairs, towing services):

• Service Estimates: Quotes shown on the app are initial estimates. Final billing is settled after the garage inspects your vehicle.
• Cancellation & Rescheduling: If you need to cancel a booking, please notify the workshop directly. SayaraHub does not charge cancellation fees.
• Warranty on Repairs: Garages determine their own workmanship warranties. We encourage you to ask for a written warranty invoice from the workshop.

Sellers list spare parts (new, OEM, or used) on the SayaraHub marketplace. All parts transactions are subject to the following guidelines:

• Verification: We highly advise buyers to inspect spare parts personally (checking matching part numbers and compatibility) before completing the purchase.
• Returns & Refunds: Return policies are set individually by each seller. Review the seller's refund terms before finalizing the deal.
• Shipping & Delivery: Any shipping fees, delivery timelines, or parts transport arrangements must be resolved directly with the parts seller.

For premium listing plans, garage advertisements, or subscription packages purchased directly from SayaraHub:

• Non-Refundable Fees: All premium subscriptions, promotion fees, and account upgrades purchased from SayaraHub are non-refundable unless specified otherwise.
• Billing Errors: In the event of a system error resulting in duplicate charges or incorrect billing, contact billing@sayarahub.com within 30 days for a full adjustment.
• Processing Timeline: Approved billing refunds will be credited back to your original payment card within 7 to 10 business days.

To maintain the integrity of our UAE-wide automotive community, SayaraHub offers mediation assistance:

• Reporting Bad Merchants: If a garage performs substandard work, installs incorrect parts, or refuses to honor an agreed refund, you can file a report through our app.
• Platform Actions: Upon verifying fraudulent behavior, SayaraHub will take immediate action, which may include suspending the garage's account or banning the parts seller.