Privacy Policy

SayaraHub ("we", "our", or "us") is a premium automotive digital marketplace platform operating in the United Arab Emirates. This Privacy Policy details how we collect, store, use, and protect your personal information when you use our website, mobile application, and related services. By accessing or using SayaraHub, you agree to the practices described in this policy.

• Our platform connects vehicle owners with independent automotive service providers, including garages, mechanics, towing service providers, and spare parts sellers.
• We process all personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable local regulations.

To provide our specialized automotive marketplace services, we need to collect certain information. The type of information we collect depends on your interactions with our platform:

• Personal Account Details: Name, email address, mobile phone number, profile picture, and account passwords.
• Vehicle Profiles: Vehicle make, model, year of manufacture, license plate number, chassis number (VIN), and detailed vehicle service history or issue descriptions.
• Precise Location Data: Real-time GPS location of your device to help you locate nearby garages or to route emergency towing services to your exact coordinates.
• Communications Logs: Text chats, inquiries, quote requests, and call histories initiated between users and garages/sellers through our in-app messaging.
• Technical Device Data: IP address, device type, operating system version, browser type, and user activity logs.

We collect data from various sources to ensure smooth operation of our services:

• Direct Inputs: Information you fill in during registration, profile creation, service requests, or spare parts listing forms.
• Automatic Tracking: Data gathered via cookies, web beacons, and analytical logs when you navigate through our app or website.
• Service Providers: Status updates or reports provided by garages and towing partners regarding your active bookings.

Your data is utilized to enhance your experience, maintain platform security, and coordinate services:

• Service Facilitation: Matching your vehicle issues with verified garages capable of resolving them.
• Emergency Routing: Sharing your GPS coordinates with towing providers when you request roadside assistance.
• Direct Communication: Enabling in-app messaging so you can negotiate pricing and confirm bookings directly with sellers and mechanics.
• Safety & Fraud Prevention: Verifying user identities, managing reviews, and preventing fraudulent listings.
• Notifications: Sending service reminders, updates, verification codes, and security notices.

We respect your privacy and only share your data under strict circumstances necessary for service delivery:

• With Service Providers: Sharing your vehicle info, problem description, and location with garages or towing operators you choose to engage with.
• With Analytics Partners: Using third-party tools (e.g. Google Analytics) to understand app performance and traffic flow.
• Under Legal Mandates: Sharing data with UAE regulatory authorities or courts when required by law to protect public safety or legal rights.
• No Selling of Data: We never sell, rent, or lease your personal information to third-party advertising companies.

We implement advanced industry-standard safeguards to secure your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL/TLS) protocols.
• Access Controls: Internal data access is strictly limited to authorized personnel who require it to support platform operations.
• User Responsibility: You are responsible for maintaining the confidentiality of your account credentials, including passwords and OTPs.

Under UAE data protection guidelines, you have several controls over your personal information:

• Access & Edit: You can update your profile details and vehicle information directly through your dashboard at any time.
• Account Deletion: You have the right to request permanent deletion of your account and associated personal data by contacting our support.
• Location Control: You can turn off GPS tracking in your mobile device settings, though this will disable location-based garage searches and towing services.
• Notification Settings: You can opt-out of promotional emails and push notifications through your user account preferences.

We use cookies to improve your user experience and track platform analytics:

• Essential Cookies: Used to keep you logged in and remember your language preferences (English/Arabic/Hindi).
• Performance Cookies: Used to analyze how users interact with our features, helping us optimize page speed and layout.

Our services are designed exclusively for individuals who are at least 18 years of age (the legal driving age in the UAE). We do not knowingly collect personal data from anyone under 18. If we discover such data has been collected, we will delete it immediately.

We reserve the right to revise this Privacy Policy to reflect changes in our services, technology, or UAE legal requirements. Any modifications will be posted here with an updated 'Last Updated' date. Continued use of the platform constitutes agreement to the updated terms.

If you have any questions, clarifications, or complaints regarding this Privacy Policy or our data management practices, please reach out to us:

• For General Privacy Inquiries: privacy@sayarahub.com
• For Legal & Compliance Matters: legal@sayarahub.com
• Registered Address: SayaraHub Digital Portal, Dubai, United Arab Emirates